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I didn’t receive a confirmation, but my bank statement shows a deduction. What should I do?

  • Check for confirmation: First, look for the confirmation email in your spam folder.
  • Contact the merchant: If you can’t find confirmation, contact the merchant directly with your order details (reference number, date) for verification. They can confirm the payment and resend any missing confirmations.
  • Contact your bank: If the merchant cannot locate your order, reach out to your bank to inquire about the transaction and potentially initiate a dispute process if necessary.

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